Data will not be transferred to third parties except legal obligation. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. 08/29/2022. Comfortable bus. Contact our support team Media Want to learn about Arrive? An error occurred while making the subscription. You are already subscribed to this newsletter. Winter opening hours. Need to find a different location? Accordingly we missed our bus (which was anyways late over an hour!). Arrivia is the largest stand-alone travel loyalty provider in the world. Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. All rights reserved. Contact - Arrive Contact Us Sales We'd love to talk about how we can work together. It's quick, easy and totally free. Seats recline a lot which is great for sleeping. To make a complaint, please contact our Customer Services team by clicking here . A bus operator in the North West. Your question may be answered on our Frequently Asked Questions page. Bus was not on time either on departure. Can I make a complaint on behalf of someone else? This is a multi-location business. We want our family to take this trip- they need to make it right! Easily compare and book your next trip withBusbud. Driver was nervous and the trip felt unsafe at some moments. The legitimacy of the processing of your data is your consent granted by marking the corresponding box. The only things that could be improved is to have the toilet and the WiFi working. Location. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. View our cookie policy here. Ask your question through WhatsApp Contact us through Twitter or Facebook Call Arriva Write to us Overall a great experience to get around. Discover how our travel solutions can help your business thrive. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. The bud arrived on time and was on schedule throughout the journey. Horrible staff; not friendly, dont speek English and a bit arrogant. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. This page is not available for these regions: Do you have a question or do you want a refund? Get started now and lets get this sorted. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. 3.3 out of 5 stars. If you find a suitable trip, you can go ahead and get your Arriva ticket from us. Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. No, there aren't any power outlets or USB plugs on Arriva. We have to pay for luggage although there on tickets was written two baggages included. Reviews; 1K. You may change your settings at any time or accept the default settings. Contact our PR team Read the latest news in our newsroom 2023 Arrive No, Arriva buses usually don't have a toilet on board. Only Certified Service animals are allowed on Arriva buses. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. BBB Business Profiles are subject to change at any time. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. There are multiple ways to contact Arriva customer service . Bus arrived in split almost 1 hour late. Busbud is an authorized Arriva ticket seller. We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. If contacting Arriva customer service through the normal channels doesn't suffice, you can always contact the company's head office. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Our world class team of experts is always here to help. If you are calling from Belgium, the number is 0800 79961. Phone: (602) 749-2100 For TfL-contracted services in London only Arriva Customer Services, FREEPOST ND 6721, London, N22 4BR. So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). Revolucion 356-60 piso Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. Purchasing tickets in advance was the most reasonable price available. Simply show your ticket on your phone along with a valid photo ID to board the bus. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Contact our sales team Help/Support Our support team is always ready to help. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. There was a special going on so only 50% of the normal deposit was required per room. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. Arriva salary trends based on salaries posted anonymously by Arriva employees. SR3 3XP Resolver can help you send your complaints to Arriva Bus. 3.3. Photos; 20. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). Wondering how much are the cheapest Arriva bus ticket? Find out with Busbud's extensive list of Arriva fares. Dedicated customer support 24/7. Instead, theyre full of the info you need to get things sorted. So I called customer service on next business day of 10/31/22. Media inquiries Datum geplaatst. Nuevos descuentos para el transporte pblico en 2023! Your experience on this site will be improved by allowing cookies. Delayed and missed trips can wind up costing consumers a lot of money. USB ports for charging. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! Need to get in touch with us? With DoNotPay, you never have to spend hours waiting in a phone queue again. Type in Skip Waiting on Hold and select the product. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. Contact Arriva Bus customer service Resolver can help you send your complaints to Arriva Bus. The bus stop and drop off point at Bakar was on the highway, with no safe route to walk to the city. There are no meals or snacks offered on Arriva buses. Horrific service. Bedrijfsreviews. Resolver is a totally free service that you can use to complain effectively. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. we had to run everywhere and nearly missed the fly. Not what we asked for at booking. It was an awful experience. You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. Friday from 08:30 to 14:30 h. Tel. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. By law, you have the right to request a refund for delayed or cancelled trips. Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. What could we do to improve your experience travelling with Arriva? The whole process should take no longer than 10 working days. Average salary for Arriva Group Service Controller in Worcester Park, England: [salary]. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. Anyway, I ****** and learn so many complaints on here. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Inloggen. Scottsdale, AZ 85254 Its quick, easy and totally free. We have helped over 300,000 people with their problems. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. Registered in England. When I received email confirmation, there were two issues. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Staff was not speaking english in Veli Losinj, which was not really practical but everything went well. Registered in England. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. Find nearby departures, local service updates and more. Please check with your phone provider if you are unsure about how much a call will cost. Need to file a complaint? Both drivers were polite and helpful. Arriva - never again, We missed our Ferry because the bus was late! Most computers will open PDF documents automatically, but you may need to download Adobe Reader. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. The journey also took 45 minutes longer than expected. This is a great way to save time and avoid a lot of extra and unnecessary frustration. BBB is here to help. Lots of stops for restroom breaks. This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. With arrivia, you can harness the emotional power of travel to attract new customers, members or employees while engaging existing ones. The Best Way to Contact Arriva Customer Service. Based in Sunderland, England, Arriva is a major transportation provider in the UK. I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. Thankfully my friend was a local and drove me very quickly to the main bus stop in Vodice, whereby we were able to just catch the bus. Phone Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We were directed by the staff to the misleading bus stop (old one). Toll-Free (888) 320-4234 horrible experience I have to say. To make a complaint, please contact our Customer Services team by clicking here. 0344 800 44 11. You can also bring a good book to pass the time during your trip. Best and worst companies at resolving issues. Arriva offers tram, train, bus, coach, and waterbus services. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. 302 - A wing, Eureka Tower Mind Space arrivia vacations India pvt Ltd We're happy to help. On a budget? worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. When taking the bus with Arriva, you will be able to enjoy Standard seat. Everything worked out perfectly. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. 378 reviews. Very comfortable. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Arrivia powers some of the most iconic names in travel, hospitality, and financial services. Then like us on Facebook and follow us on Twitter. So we paid for nothing. You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. Your experience on this site will be improved by allowing cookies. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team Timetable is not followed at all. This is a sure way to escalate your complaint so that an acceptable response is received. Our travel privileges booking platform allows you to generate new revenue to support your business goals. Official Partner. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. all our trip plan was messed. 866-871-9336. On our confirmations, we are booked into **** and ****. Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. press@arrivia.com Simple! Reviews from Arriva employees about working as a Customer Service Representative at Arriva. . Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. Salary estimated from 10 employees, users, and past and present job . You can use DoNotPay to quickly get in touch with customer service teams from. You can access the Arriva Live Chat service by visiting the company's Contact Uspage. Well always be on hand with guidance and support to help you get the results youre looking for. Avoid paying for tickets using the app. Vacatures zoeken. 1 Customer Services & Support Salaries provided anonymously by Arriva employees. Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. General inquiries If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Arriva North West. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. Customer Reviews are not used in the calculation of BBB Rating. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). inquiries@arrivia.com 912 260 418. Bus was late. You can compare prices, amenities and times by searching for a route. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. Date of experience . I have written to arriva to complain about the awful service we experienced. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks. Contact Us | Arriva Bus Contact us Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help. Uxbridge, Middlesex, UB8 1EX, Av. Well guide you through the process. Arriva Bus Help Portal What is your complaints procedure? Arriva Main Customer Service Number. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. Travel programs that help you grow In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. Arriva Bus Help Portal Who can I contact if I can't find my answer on the website? Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. User reviews from travelers who booked their tickets with Arriva. Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. Arriva Bus Help Portal No, you don't need a printed ticket when traveling with Arriva. We stopped for a quick comfort break at a service station which was good too. We are recognized as a global leader in business, across our industry and among our suppliers. Registered No: 347103 Registered Office: Great busses! Inloggen. Follow. Here's how you can use DoNotPay to skip Arriva's phone queue: That's it. Resolver is free. I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. Sit back and relax while we do the work. Arriva plc. What should I do if my bus driver is rude to me. Busbud shows you which amenities are included with your Arriva bus for each individual departure. Job Title. Sunderland All new members of the program will receive a welcome gift - 4.70 points on your account readily available. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. BBB Business Profiles generally cover a three-year reporting period. 2023 Resolver Consumer Online Limited. When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. We paid in silence and got on the bus and he shouted welcome to croatia really rudely. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Book tickets that fit your needs. Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Dreadful customer service and bad attitude. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. Unrivaled travel products, including cruise, Unlimited reward and loyalty currency options. We are happy to help. Doxford International Business Park We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. It was fine. Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. The driver was excellent . Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. Did this answer your question? Doorgaan naar hoofdinhoud. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Welcome to Arriva UK Bus. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Booked two adjoining cabins on Holland America 9 day ********** Cruise package departing 6/4/23 out of ********* through iCruise with agent *************************** on phone 10/28/22. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? UK, Tel: +44 (0)191 520 4000 . No, there is no WiFi on Arriva. A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. Busbud provides you with Arriva phone number so you can easily reach out to them. Arrivia is the largest stand-alone travel loyalty provider in the world. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Find your contact For corporate enquiries, we can be contacted via the details below. Search for the company you'd like to call. I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. Therefore, by searching on Reddit, it becomes easier to know about arriva medical customer service more as all of the comprehensive details of it are available, be it the function, size, or brand. thx god airport crew was able to help us. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. Bus was crowded. Or maybe you want to tell us about your experiences with our services? Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Below you will find many ways to come in contact with us. Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun.