Our SME solutions are for you. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Search The Phone Book from BT to find contact details of businesses across the UK. Small and medium businesses Got up to 250 employees? From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. We have a range of ways to get in touch for new and existing customers. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. However, a well-designed system should route a customer to the right person. Every single time. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. These cookies allowed us to study how users navigate on the website. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Connect your people and places with smart solutions tailored to your business. BT Business App Save time, manage your account, and check your services at your fingertips The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. If you want to track a home order, click the button below. If an engineer needs to fix the fault, you can choose the best time for them to visit. Choosing a BT phone number or contact method is important to get a better customer service experience. When people connect, there's no limit to the good they can do. Sharing files. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Weve even listed the BT opening hours so you dont make a phone call for nothing. Your order number will look like one of these. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Starts with 5 or 6 numbers, followed by 6 numbers. Monday - Saturday08:00 - 18:00Free from UK landlines. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Our activities added 24bn to the UK economy. The quickest and easiest way to contact us. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Report a fault online to put things right. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. All day, every day. Discover solutions that are built for your business, whatever you do. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. BT Business broadband, phone line, email or Cloud Voice services not working properly? Free from UK landlines. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. We're here to keep your teams connected as the trusted partner of businesses around the globe. Adjust your speeds to align with your needs: it's internet that grows with you. Search The Phone Book from BT to find contact details of businesses across the UK. Rest assured that your call is really important . The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Don't worry, if you don't have the details of these accounts you can still track By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Subject to credit check, business registration and a 5-year minimum term. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. View bills, set up and manage devices, check service status, speed and much more. Download it now to be totally on top of things: View, pay, and download your bills. Work faster, smarter, safer, and stay connected with your world. Or ring us on : 0800 672 331 Register a complaint Contact If you have a fault, you can find out whether it also impacts others by checking the service status in your area. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. How to Contact BT Openreach? Using Wi-Fi that doesnt drop. When you have team members working from different locations, a connection you can rely on is more important than ever. Complete account control at your fingertips. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Mobile costs may vary. New BTnet EAD customers only. Running cloud-based applications. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Requesting a copy bill Check service status BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. If you need help quickly, use the other contact options. By email Send message We aim to respond to your email within 48 hours - excluding weekends. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? You need your billing account number. Make sure you're always connected with mobile, broadband, phone systems and more. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Website. And if you do experience service stops, well provide money-back credit. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Faults and Orders dashboard. 0330-123-4567 from a mobile The developer provided this information and may update it over time. We can only deal with BT Business accounts. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Sounds good doesnt it? Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Fix Problems and faults Contact Chat, phone, or email Contact us about. Try contacting support if you still can't track your order. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. one. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Another great way to contact BT without calling is to use the BT live chat service. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Get answers to all your questions here. The BT Broadband forum is filled with useful information and questions asked by other customers. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. Message. How to Buy an Online Listing . For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Whatever industry youre in, weve got tailored solutions to help your people work smarter. Every single time. You can also find the BT opening hours so you dont call when the lines are closed. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Suitable for smaller businesses who need more than what broadband can offer. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. 08:00 - 18:00. Offer ends 5 March 2023. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Starts with VOL followed by three and eleven numbers, Oops. T&Cs apply. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! This will involve a complete review of your complaint to make sure nothing has been missed. The Phone Book ; The Phone Book Find a Business. Search The Phone Book from BT to find contact details of businesses across the UK. That means there are no busy periods or dips in data service to worry about. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. A business leased line, on the other hand, is a dedicated line just for you. You'll find it on your bill. It's a little bit too early to track your order yet. Weve updated our BT Business privacy policy. A BTnet Leased Line not quite right for you? Here's how we'll help put things right. Terms and Conditions apply. If you're on your computer, you can download WhatsApp for Desktop. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. We know that the internet is key to your business, and downtime means lost revenue. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. We're one of the world's leading communications services companies. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? We always aim for 100% target availability, but sometimes things do go wrong. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. There are lots of quick and easy options to manage your . Search The Phone Book from BT to find contact details of businesses across the UK. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? By continuing to browse, you accept the use of cookies. Contact BT . Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Our insights and events hub is your go-to destination for help and advice on the future of your business. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Business growth needs a rock-solid infrastructure. Fibre business broadband only 25.95/month. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Make sure youre always connected with mobile, broadband, phone systems and more. In order to view the dashboard you will need to add That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Our great-value business broadband offers fast speeds and a reliable connection. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. We're sorry but you need to use a different order tracker for that reference. Phone line not working properly? BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. WhatsApp us, The quickest and easiest way to contact us. Got up to 250 employees? Compare leased line pricing and find the best fit for your business. Whether you run a small or larger business, we have a BTnet solution for you. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. This means no annoying lag or delays. the new account(s) in My Permissions.Go to My permissions. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We aim to respond to your email within 48 hours - excluding weekends. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. So you get the same service, and it could save you time too. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. You can do lots of things without picking up the phone. All prices exclude 20% VAT. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Necessary to provide basic functions of the website such as page navigation. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Maybe there's a problem with your order. You need your order reference number. Try contacting support if you still can't BTnet Express From 50Mbps Ideal for smaller businesses All connections are subject to survey. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Popular shortcuts Order number Track a fault Report a fault There are no limits to what people can do when they connect. Log in to report a fault and youll go straight to the correct place to fix problems. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Monday - Friday. business Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. Sorry, something went wrong. Lessons BT Business Teach Us From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Search The Phone Book from BT to find contact details of businesses across the UK. Discover solutions that are built for your business, whatever you do. Fix Problems and faults Contact Chat, phone, or email Contact us about. a fault or order with your fault or order references. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. More information and review your options. again. Monday-Friday08:30 - 17:00Free from UK landlines. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 This price does not include in-life modifications, upgrades, or moves on existing services. Best if you're on your mobile. Create an account Are you an EE Mobile customer? If you need help quickly, use the other contact options. Its really that simple to contact BT Broadband by SMS. BT Business App Save time, manage your account, and check your services at your fingertips If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Representative Office. Get a 200Mbps leased line for 299/month (ex VAT). Its quick, easy and available 24/7. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Online, report a fault with your broadband, phone, or BT email. Heres how well help put things right. When you run the tests online, well ask you simple questions, and let you know how well put things right. Simply follow the instructions and you might not need to call BT Broadband. Best if you're on your mobile. That means you get fast, reliable speeds. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. track your order. We offer reliable connectivity, but sometimes faults do occur. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Report a fault online to put things right. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Otherwise, please make sure you've got a business reference and try again. Broadband & internet BTnet Download our Service Level Agreement to find out more. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. That means you get fast, reliable speeds. You can do lots of things without picking up the phone. Search The Phone Book from BT to find contact details of businesses across the UK. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Available 24/7Free from UK landlines. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Contact BT for help and support with your BT broadband, TV, home phone or mobile. We needed to save money for the good of the Gosport and Fareham Academy Trust. Its quick, easy and available 24/7. Weve broken down each way you can contact BT so you can choose the best option for you. The solutions we sell are integral to modern life. Safety starts with understanding how developers collect and share your data.