Women play an important role at WEX. Anyone recommend an attorney? We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. finance charge has been 150% APR. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. They never revealed that to us and what was noted was a 6.99% interest rate. These revenues in no way influence our ratings or reviews. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. NEVER let this company get your bank info. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. How can I go about it? Click Issue Money Code. Dont use them, spread the word not to use them, I will be posting on every review site. show more WEX Reviews Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. However, they all have different requirements and costs for acceptance. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. We also encourage merchants to check out our list of the providers of the best merchant accounts. The benefits are straightforward. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. As a result, standard interchange rates that are the standard of such networks are not applicable. Thats not good enough and want explanation of benefits. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. (207) 773-8171 Corporate Office. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). If you would like to interview Phillip for your story or podcast, please reach out here. Deny most claims with no reasons. Focusing on diversity also means focusing on inclusion. Also, cant use funds from previous year for 3 months after the new year. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. We had NEVER HEARD OF THEM. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Merchant Cash Advance Look for the QBO file you saved in Step 1 and then select Open. Select the date you want the payment to be made. Fleet cards require using equipment that can support enhanced data. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. There is some complexity to how fleet cards work. Wex wouldnt help at all, just lied and wasted our time. It helps to understand some of the nuances of the different cards available in the market. Where does it work? Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Thats where Level 3 enhanced data comes in. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. (See Look up card.). Scammers!!! Yup by admin / Thursday, 26 July 2018 / Published in Posts. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. We were then told that the 6.99% was the periodic rate rather than the APR. Our card works at a variety of merchants. I have been trying to get my claim processed for a month now. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. (Town name) Dental or Essential Eye? This allows us to see the company through a different lens or perspective than we normally would. See this page to learn how we support our operations. The card can be used to purchase any type of fuel, including gasoline and diesel. Your email address will not be published. Both private businesses and the government use fleet cards. Still, businesses must have specific equipment set up for companies to accept them. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Incompetent fucks. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Been paying late fees for 8 months and just noticed. Worst company in my 50 years of being in business ! GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation LOL. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. The card may also be used on billing statements received from providers of the same types of service. Fleet cards differ from commercial credit cards in a few ways. For the tightest security, use Exact Match. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. I have no choice but to involve my attorney for CEASE and DESIST. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Merchants most commonly describe unexpected incidental fees and high termination fees. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Wex and Voyager cards can be used at any participating gas station. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. For example, a gallon-per-transaction limit for a type of fuel. Youll need to contact your credit card processing company. Referral Partnership FAQ If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Check the statement(s) you want to make payments for. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Get special fuel discounts and save on products and services for your business. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. ERGs drive diversity by fostering new bonds and communities across the company. This company didnt send me any Cobra benefit and ignored my requests. Your email address will not be published. Referral Partners However, you can get an idea of the interchange rates you can expect to pay. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. This type of billing is unethical at the very least. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. My monthly statements went from $155 to $914! Portland, ME USA 04101. Can you imagine what they are charging retailers to be able to take the card? If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Still getting notified of late fees Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). How does this make any sense whatsoever?? Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. In Report Value, enter the drivers name. In the Issue To field, enter the payeefor example, the driver or merchant. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Trouble Getting Approved? I called to have the charge removed, they said I had to have the account number to do that. WEX fleet cards are used by more than 11 million vehicles worldwide. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Choose the new status. I have been instructed a different way to close the account each time I call. WEX is complete rip-off. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Simply add a few details about yourself and the application will be submitted in minutes. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Please please please read reviews and stay away of this company. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . WEX adds Visa to virtual payments offering. We have no recourse. Choose Prompts in the top menu, then Update Prompts. The company has received 107 complaints in the past three years. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. We find that their service and management algorithms are needlessly obstructive. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. We may earn revenue if you obtain services from a provider that we recommend. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Since thats the lowest rate of the purchasing card categories, thats the goal. Click Authorize Payment and confirm the payment info. Click here to earn a reward. WEX is the worst! Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! an account in a name who is not associated with our company. Fraudulent? Required fields are marked *. See Which Processors Offer No Monthly Fees And No Contracts. Ways to Save. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Store Branded Cards Fleet card offering without a traditional card network. Worst gas card ever. You bet. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. NO. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. The standard Wex, Inc. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Learn more about our monetization policies here. However, you can get an idea of the costs, depending on which type of fleet card youre taking. Military veterans possess invaluable leadership skills and business acumen. Exxon Mobil should be aware of this. Finance. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. On the Credit screen, select the contract for which youd like to view the credit balance. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. We're happy to help. After getting a charge of over $681 on a $3000 bill we called. This allows us to see the company through a different lens or perspective than we normally would. Look up and select the card you want to change. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Would like to join in class action suit. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Hard to get a hold of. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. This information is captured at the time of the sale. Fleet gas cards are a better way to manage fuel expenses for business vehicles. As part of a very successful multinational company with annual profit in the extremes of 88+M, I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Other Fees Additional card:$8 per card. reply and I will get the message. This even applies to co-branded cards. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Ask us your questions here. I have no issues getting prescriptions. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? All this has to be illegal. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. More information on those can be found here. Now the meat of the matter what its going to cost? To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Where does it work? Our card works at a variety of merchants. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Looking that way. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Receive your Esso Card Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Fill out this form! crazy third time its going on. Just give me my money! Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! It was my banker that advised me to contact them first. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. In the beginning, the gas card seemed to be beneficial for my business. Referral Partner Permissions. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Below is a detail of the most common types of fleet cards. Why would you need to show a receipt from your dr that does not even make sense? The most common fleet cards are by Wright Express (Wex) and Voyager. Charged to my bank account, we do not own a card. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Set the Validation type, then click Next. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. The people behind the payments. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Ive contacted customer service multiple times and spent long times on chat and hold both times. Karma wins in the End ERGs drive diversity by fostering new bonds and communities across the company. Do NOT use this company if you can avoid it. CANNOT STRESS THIS ENOUGH!! WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. It gets billed to the card. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Ready for the ultimate credit card processing experience? Talked to their rep. he would settle account for $100, which we paid His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. NO, because they want me to jump through another 50000 hoops!!! Hi Ana, Privacy Policy. I have asked for a manager many times but no one has EVER called me back. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. A fleet fuel card is a card used to purchase fuel from a gas station. This review will focus on Wexs payment acceptance products for merchants. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). NOTE: Follow the same steps to assign a Driver ID. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Do I need to contact my bank? Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Wright Express is backed by its own bank, while Voyager partners with US Bank. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. HOLD lets you deactivate a card temporarily. To better understand why we adjust BBB ratings, please see our Rating Criteria. I have never gotten a paper receipt ever in the last 10 years. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. In the Policy Number menu, choose the policy that will receive the limit. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it.