The cashier that was working the return counter was too busy hanging up clothes. Items returned without a Ross tag are very hard (if not impossible) for employees to process. Yes call them and complain. The store would not give me a refund to the card I used for the purchase - only store credit. TrippingGoat 2 yr. ago It took her two minutes to get my receipt number. Do Gift Cards and Store Credits expire? Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least? If the product becomes faulty after wearing it then that is your loss. 11.12.17. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. If you WASH the article it becomes non-returnable. The customer service in this store is so bad and there is usually only one person running a register!! If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Purchased jeans and a couple of tops from Ross, Lufkin, Texas. Anyway I'll definitely choose a better experience with Burlington next time. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Ok Ross, Bought a shirt I didnt realized was stained. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. They refused to return my item due to the descriptions on receipt and tag not matching. Returns at Ross are super easy if you stick to their company policies. Would not refund. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. Have you ever returned something at Ross before and not received the tax return? I was just told today by the cashier at Ross that the Reduced items are final sale !!! Returns from a check purchase will be credited to the original account. They seem to find a bad reason. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. I honestly did not know that you did not honor it. What Happens After 30 Days? Manage Settings Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. Kudos to the staff in Farmington. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. You dont need a tag either but you will need your Id for all returns. They were not work an unknown to me, I just read on line what I am suppose to do with the return. Your email address will not be published. We had a receipt, all item's tags and ID. I Bought 2 Jackets And Returned One Of Them The Same Day. She got even ruder and mad. Due to reading unfavorable online reviews on Amazon, I decided to return it. Needless to say I threw it away and wasted my money! Ros store is rubbish. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. Sales clerks are not friendly and management is generally unhelpful. I'm so hurt and sad by this! I went in to the store right after work and selected two Bamboo Pillows. That will help if necessary. Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? Ross Return Policy For Jewelry, Swimwear, and Lingerie. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. Where can I find information about resources available to Associates. What is no, sales or dismiss outstanding invoices are at each store would go back on them? SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real Note: Pack your product properly with all the components that originally came with the product. Makes me wonder why I even still shop there. After the transaction, I did the math. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. To make a return, simply take the item back to any local store to get your money back instantly or swap it for something else. My items were newly bought with tags or stickers and clearly never used. See Also: The 2 Best Days to Shop at Ross to Save Money. You can return your Ross product to any of the Ross stores. She replied the system wont let her. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. I didn't try then on in the store and they were way too big. Pure shenanigans. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? I had a really bad experience today in Ross on Limestone, Pflugerville ! Any relationship counselor will tell u that. I been buying tennis shoes from Ross for about 9 years I never had to take anything back. How to activate the MCTR debit card. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Can you help me locate merchandise? Obviously it doesn't have price tag but some other tag. It's called being lazy and entitled. Yet, all tags on items and they had no damage. Carolina. She was extremely rude and I left store in extreme disappointment. I take this into consideration when shopping there. Debit and credit card refunds will be available in up to 10 business days. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. I wanted to know the same thing is there a time limit? A signature may still be required for returns with a receipt as well. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. Note: Protect your cards like cash. As far as shopping in Ross, I have never had an issue with a return. Never EVER pay with card in Ross, take cash to get a cash back. Can I return it? This lady needs some training on how to treat customers. I'd prefer to pay more, shop major dept. Because I only buy name brand items, I've never had a problem with the quality of the clothing. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. Last Saturday, my mother asked me to take her to Ross. Its called override etc. So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. That is totally wrong!! I stood on line for 10 minutes (with only two cashiers). Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. ross return policy clearance items. The associate that came over to help was rude as well. Even tho I was w step below mgt. This is why it is suggested you bring your items back ASAP for a return. The customers can request a return within 30 days. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. Manager was very rude and wasn't willing to even discuss it. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. I have been waiting 10 minutes and she just walked in. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. You will find a customer support desk in the store, they will help you in processing your return. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. Returns By Mail: You may return Merchandise purchased online to any open Marshalls store within 40 days of your order date. *Required Fields. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! (In case of replacement - you need to buy a replacement after returning the product in-store) Step 3: Select Return to Store and click on finish. A 10-day period is required for a cash refund on check purchases. I told her to smell them if she thinks im tryng to lie. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. Email: el vado lake rv resort. If the original card is not present and is not available by scanning the receipt, your refund is processed onto a Walmart shopping card or gift card. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. Copyright 2000 - 2023. Some retailers just "let them walk out". I have been a loyal Ross shopper for a very long time. At this point im upset and decided to leave the store. Went to Ross to return one item, had my receipt. An example of data being processed may be a unique identifier stored in a cookie. A debit card refund takes a couple of days to process. Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? She didn't have an answer for me and just said No And there were still costumes on the sale floor. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. I understand not receiving money back, but I can't believe I can't get in store credit. I bought a pair of shoes for my son. So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. So just keep these things in mind. After washing, the paints unraveled all along the seams, truly defective. I'm at a lost for money. However, mobile phones you purchase in-store or online are eligible for a refund or exchange within 14 days. So I'm out the total of 23.00 dollars. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. I do not want store credit I want my actual money back! I understand if I was returning for any other reason, but we are talking about a defective product and one day off. At the end of the day the Manager nor her team cared. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Where is Parmesan Cheese in Walmart? In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. I took out the cologne and it was so small. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. All other terms of our standard Return Policy apply. How much time is taken to get the refund back? You take a chance every single time you purchase something that it will break or come apart. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. Ross gives you 30 days to return items from the date of purchase. ross return policy debit card Call us today! Instead, I shop enough and keep 95% or more of the things I buy. In regards to Ross asking for your Drivers license number: its not illegal. She is in another state which is harder for also. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. i really did not have time to argue about the whole transaction. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Phone Number. I'm done with Ross. It was credited back to my card. When it comes to clothes it's super messy and you can't even get different size for any peace! I would always prefer to get a refund but I'm okay with a store credit. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) Refunds. Response was yes they should but sorry. I told her majority of the items you care is name brand though. If that was the case then i wouldve let it go. I'll take my business somewhere I feel welcome and appreciated as a customer thanks. Consumers need the option of returning an item, or else they would purchase far less products. You do not even have your receipt and they are already screaming "Next!" My experience at Ross' in Catonsville, MD was terrible. . You can ask for an exchange only if the software turns out to be defective. I'm the shopper who hates to try clothes on in a store. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. I have the receipt and the tags were still attached to the clothes. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Our return policies are always subject to local, state and federal restrictions. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive refunds in the form of a merchandise credit. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. Tambria Spencer Please explain why the Ross refund. Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. Is it possible to buy your overstock or end-of-season merchandise? If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. What is going on. I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. i also have my receipt but dated back from 2019. Still, where is my $2.24 or $2.25 tax return?!?! I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Some merchants choose to offer store credit or a gift card of the same amount instead of a debit or credit card refund. Ross is a California based discount department stores chain, targeting middle-income households. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. Where and How to Find them at Store or Online? Please note that your refund may be declined by the system. Hours vary by store location and time of year. I said what??? will be: "it's because of dishonest people". To maintain our great prices, we keep all aspects of our business simple. Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? She said that because I'm returning it in less than 24 hours and the system requires it. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. I will never shop Ross or a dd discount again . If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. Ask for the discount for purchase and a lot of companies will still make that sale. Head over to your nearest Hobby Lobby store to return an item you bought from the store or from the website. Computer Template. You DO NOT need to return items to the same Ross store where you bought them. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. Continue with Recommended Cookies. (The discount is nontransferrable and the customer must be present to receive the discount.). They advised that they could not make the adjustment. I purchased If you rent a car with cash This particular employee was accusing me of switching the tag. If you try to return it without the receipt, the product will no longer be in our system because the product is too old. Visit the nearest store. She refused to give me credit today? i did not have time to stand in line twice. I shared the information with the woman who went back to the manager who gave her the credit. Complete Ross customer service contact information. She then tells me to try to sell them on let go. I am sorry to say that I have to disagree to this policy. I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. The Ross return policy is 30 days, allowing customers to bring their items back to the store. You can check the backside of your receipt to know the same. In some cases, they may take up to 14 days. I buy at one and return to another without any problems. 3-5 business days. I knew I would only get store credit. 3)keep the tags if you need to staple them to the receipt Ross is not responsible for lost or stolen cards. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." They yell at everyone on the line like we are cattle. Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. They answer my questions without attitude and fold my clothes most times without me asking. The cashier demanded the tag that came on it and didnt even look at my recite. By submitting this form, you have read and agreed to ourTerms of UseandPrivacyPolicy. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. Call corporate. They will get the message and trust me things will change. Anyway, they told me they could not take back liquids. Your refund will be processed via your original payment method. Not with jewelry item but clothing items. No, merchandise cannot be purchased online. Ross uses a 3rd party refund verification system and tracks your returns by using your ID. I did not purchase a floral pattern dress. Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. I went to return it 2 days later, and they would not allow me. She just kept interrupting me and would say it doesn't matter!!! I have been shopping at Ross since I was 18. The fox chapel in pgh pa is also doing a GREAT job. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. I have bought pet clothes, but that's it. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. I had. When I mentioned it to the cashier she said, " I dont have time to fold clothes". I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. I shared the information with the woman who went back to the manager who gave her the credit. When you return the vehicle undamaged and on time, your debit card is charged for the rental and the hold on the security deposit is lifted. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. I have never had a problem with my return. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. You can explore one of the other refund avenues below instead. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. The lines can be long. If your purchase was made using a debit or credit card, any refund is issued to that same card. Find Grated, Shredded, & Hard Cheese. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. Ross store in San Francisco at Lakeshore plaza. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. They told me that I had to wait 48 hours, so that no identification would be asked? Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. When you return that product which is purchased through a debit card, your return will be added back to your bank account via your debit card. Be sure you really want what you are buying or you may be stuck with it. I am sitting here reading some of the most ridiculous complaints from people. Purposes. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. Good communication with your bank and with the business where you made your purchase is key. They were gorgeous and if they looked good "ON" me, I would have kept them. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. After locating your nearest Ross store, pay a visit to that store. All rights reserved. I refuse to get into trouble by not following procedures. I would never go to ross and I do not recommend it for many different reasons. I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. Accompany the products with the original purchase receipt. This could be your state photo id, drivers license, passport, or military id. Take everything plus your photo ID to a Ross store within 30 days of purchase. Clearly the message sent is that they don't value they customers. I bought 3 dresses 2 weeks ago. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. Bag was extremely heavy. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. If you try to return something without the receipt, we will need an I.D. You can request the information this database has on you just like you would your credit report. I do not like the shoes, they do not fit; even though it says 51/2. I will never shop in this store again. You will only get angrier if you continue to rely on that. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. How can I return to ross. Next morning, went to 2nd Ross store and found more towels but still not complete sets. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? V. Ross return policy sucks! Instead, you'll receive a credit on your account that is equal to the . Why would you have a manger in a store that cannot make decisions. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store.