The breakfast had lots of options and included cereals, pastries and fruit. Our team checks each review posted on the site disputed by our community as not meeting our. At which point a man carrying a tray with sandwichs on walked into the bar. No reviews found. Some of the spacious rooms of the pet-friendly accommodation face the pool, and comprise a storage space and a dining area. The rooms come with a TV with satellite channels. We arrive at 14:30, with a check in time for 15:00 so we waited in the bar and expected a call. It has a private bathroom with a shower, a hairdryer and an individual toilet. If you want to request something specific, you can do that after you choose your rate. Literally everyone sent their meals back after being served undercooked, freezing cold food. We're located in the heart of Torquay with unrivaled views of the bay for you and your guests to enjoy throughout your special day. Guests can work out at a leisure club and relax in a Spa. This property is managed by a professional host. They are also applicable regardless of the sentiment of the comment. The bed was very uncomfortable, unfortunately. The standard twin room has a heating system, a private safe and ironing facilities and is also provided with shower facilities, a hair dryer and an individual toilet in the bathroom. We went to our room and called room service to order one tuna and one roast beef sandwich. Best wishes, We stayed on valentines night, our room was outdated, silicone peeling away in the bathroom and not particularly clean. The Grand Hotel, Torquay: See 3,652 traveller reviews, 1,464 photos, and cheap rates for The Grand Hotel, ranked #60 of 83 hotels in Torquay and rated 3.5 of 5 at Tripadvisor. Copyright 19962023 Booking.com. This hotel is a great place to bask in the sun with a beachfront location. Maximum occupancy of this unit is 2 guests. Sensitively decorated in a contemporary Victorian chic style, the ideals of comfort and relaxation are a priority here. It's a nice walk to the beach and then to the marina area where all sorts of restaurants and pubs abound. Cancellation/prepayment policies vary by room type and provider. Booking.com subsequently said that the matter could not be addressed by them and had to be taken up with the hotel! The Restaurant 1881 holds an AA Rosette for fine dining. We would stay again as the atmosphere was good it was convenient and although the breakfast was 15 each extra it was was good. When I asked if we could have one like that the barman said no and that the sandwich was on its way up to a room, that the man carrying it was just collecting cutlery en route to delivering it to a room. The room I booked was cleaned well everyday and available for balcony. THE 5 BEST Torquay Bed and Breakfasts of 2023 (with Prices Copyright 2023. Are there any historical sites close to The Grand Hotel? The room, even with the small window open to its maximum, was unbearably hot. The staff was exceptional, the breakfast was perfect, everything was perfect. We paid more, to ensure we had exactly the room we wanted - and were delighted. Room was OK but nothing special. Fees and deposits might not include tax and are subject to change. It seems that many of the reviews appear to refer to the same dates in February whilst I was there and I did notice there was a serious problem with checking in on the Saturday night. THE GRAND HOTEL TORQUAY 4* (United Kingdom) - from US$ 89 | BOOKED I really enjoyed every detail about my amazing 1 night stay here. This property is part of the Travel Sustainable programme, which means its taken significant steps to make your stay more sustainable. To edit a review youve already submitted, please contact our Customer Service team. choice of wines was very poor. We verify reviews to ensure the traveler booked with Expedia Group. Such poor service, not what I thought fitting for The Grand! Are there any historical sites close to The Grand Hotel? Which popular attractions are close to The Grand Hotel? .Rooms require upgrade. Charges may be applicable. Central location so close to the train station, the town centre, Torquay, it was in a lovely area. The Grand Hotel, Torquay: Info, Photos, Reviews - Hotels.com At 147 per person all in and the show was marvellous - real credit to the Cast and organisers. The hotel were aware of this and had provided a small portable electric fan. The Grand Hotel from $54. Torquay Hotel Deals & Reviews - KAYAK We loved pastries, cereals and fruit in the restaurant. Outside Pool is closed from Thu 22 Sept 2022 until Mon 01 May 2023. more. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. Find more information about the property in the questions and answers. They Then Had The Cheek To Charge Us 68 To Which I Totally Flipped. Such poor service, not what I thought fitting for The Grand! Traveler (1388) Room & Suite (314) Dining (137) About 3.5 Very good 3,713 reviews #59 of 81 hotels in Torquay Location 4.5 Cleanliness 4.0 Service 4.0 Value 3.6 Dominating the seafront above Corbyn beach, this iconic hotel is an elegant landmark in Torquay. ), which is 28.3 mi away (40 minutes by car). I cannot fault them. The onsite restaurant, Restaurant 1881, features British cuisine. It was a fairly short menu, but I always think its best to keep it short and serve fresh food (which this definitely seemed to be) rather than an enormous menu with most dishes frozen. The employees were pleasant and exceptional. The hotel appears to have had a lot of money spent on it . its been redecorated with relatively new carpets etc (certainly on the ground and 4th floor anyway - didn't see the other floors). Tripadvisor performs checks on reviews. A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at The Grand Hotel. Everything was excellent and clean, I loved staff and rooms. This hotel is home to a restaurant and a bar/lounge. I could order a sandwich only by calling room service from my room. It seems that many of the reviews appear to refer to the same dates in February whilst I was there and I did notice there was a serious problem with checking in on the Saturday night. Electric kettle, Sea view THE GRAND HOTEL - Updated 2023 Reviews (Torquay) - Tripadvisor See all 22 ebookers Reviews "Lovley hotel will be back " More By a verified traveller on Wed 30 Nov 2022 Points Of Interest Torre Abbey Sands - 0.3 km Matre De DID NOT EVEN COME BACK !! In the evening, guests are welcome to wind down in the lounge bar. THE GRAND HOTEL (Torquay, Devon) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor Europe United Kingdom (UK) England Devon English Riviera Torquay Torquay Hotels The Grand Hotel 3,743 reviews #61 of 81 hotels in Torquay Review Save Share Seafront Torbay Road, Torquay TQ2 6NT England 011 44 1803 296677 Visit hotel website E-mail hotel I could order a sandwich only by calling room service from my room. Travelers say this hotel is in a good location. Mr. Cook offers a selection of dishes nearly 5 minutes' walk away. Our room - top floor corner room - had excellent sea views, comfy beds and furniture and clearly only recently new bathrooms. Pets are allowed on request. This information is provided by our partners. It obviously didn't affect us as we arrived several days before - and I did feel sorry for those people who were clearly very, very inconvenienced. We didnt receive our complimentary Prosecco and were told at the end, of the night that we should of received a voucher on check in. We called in for a small lunch, and we're impressed with the lobby and Compass Bar. We took our seats at a table, near to the central bar, and the two staff were busy briefly. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The TV is hanging off the wall If I pay 100+ for somewhere I expect a premium experience. Property is on the beach or right next to it. Compass Lounge - Overlooking the ocean, this brasserie specializes in British cuisine and serves light fare only. This standard twin room comes with air conditioner. From arrival to departure we were impressed with this hotel. The Grand Hotel, Torquay | Torquay - Facebook We regret not bringing swimwear and didn't get chance to take advantage of the pool. The hotel did offer us a complimentary bottle of wine but said that the matter could not be addressed by them and should be taken up with Booking.com. Located in Torquay City Centre, The Grand Hotel is a leisurely stroll from popular sights such as Riviera International Conference Centre and Princess Theatre. The Grand Hotel Torquay's historic jewel. Each review score is between 1-10. Electric kettle, Sea view ****DO NOT STAY AT THIS OVERPRICED. No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Loved the location, the spa and the food , Dreadful experience. At breakfast there was still dried food on the plates that were put out for the hot breakfast, lipstick stains on the glasses for juice. Non-Residential breakfast 30 per person. What food & drink options are available at The Grand Hotel? The venue was in a central location not far from the train station, the beach across the road, Torquay. Private bathroom The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Nearby attractions include Torre Abbey Leisure Park (0.5 miles), Torre Abbey (0.3 miles), and Jungle Journey Adventure Golf (0.4 miles). Did report it but it was not sorted. Lovely views from the bar area as well. Booking.com does not accept responsibility or liability for any reviews or responses. And we shall definitely be going back. choice of wines was very poor. This property advises that enhanced cleaning and guest safety measures are currently in place. On asking for a different room and one with a balcony we were told that no other room was available and that there were no rooms with a balcony, despite it being very obvious from looking at the outside of the hotel that there are rooms with balconies. getting served any food, absolutely outrageous! The Grand Hotel Torquay is surrounded by the area's well-known attractions, nightlife and shops, and Princess Theatre is within walking distance. Wireless internet is available in public areas for free. The bar / lounge area seems to have been been subject to refurbishment, and was extremely comfortable. Charges may apply. It is an old building so we expected creaky stairs and dated decor in some areas. Private bathroom Booking.com subsequently said that the matter could not be addressed by them and had to be taken up with the hotel! Nearby attractions include Torre Abbey Leisure Park (0.5 miles), Torre Abbey (0.3 miles), and Jungle Journey Adventure Golf (0.4 miles). Front desk staff will greet guests on arrival. Central location so close to the train station, the town centre, Torquay, it was in a lovely area. We paid more, to ensure we had exactly the room we wanted - and were delighted. The window didnt close properly or lock. The room was a refurbed twin with sea-view. The sandwiches eventually arrived. Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant. There is an in-house restaurant, which serves a variety of British dishes. With a range of family and dog-friendly rooms. Richardson Hotels Ltd. All Rights Reserved. Some meals not even being served and customers told after waiting 2hrs that now they would not be. The front desk is open 24 hours a day. Number of rooms: 132. Despite contacting customer service and making them aware of these issues, not even an acknowledgment that they had received a complaint was noted. We make it clear when weve done this. Would absolutely not stay again. Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay. The onsite bar is good, the barmen offers hot drinks. Despite contacting customer service and making them aware of these issues, not even an acknowledgment that they had received a complaint was noted. Efficient and affable staff who were always there to help. The barman just shrugged. Certain requests may come with additional charges. Avoid staying at The Grand Hotel in Torquay. The barman just shrugged. Is The Grand Hotel located near the city centre? Your contribution should be yours. The onsite bar is good, the barmen offers hot drinks. The private - sector Mount Stuart Hospital is reachable within a 5-minute drive. The Grand Hotel The Seafront 1, Torquay, TQ2 6NT, United Kingdom +44 180 329 6677 From $54 Cheapest rate per night 7.0 Good based on 2,787 reviews Thu 2/16 Mon 2/20 1 room, 2 guests View Deal View Deal View Deal 57 more The Grand Hotel deals from $54 About The Grand Hotel Hotel Room You'll have a private room with all the hotel's amenities 37,297 were here. When we booked we were impressed with the price and wondered whether there was a catch. Lovely views from the bar area as well. THE GRAND HOTEL $53 ($99) - Updated 2023 Prices & Reviews - Torquay There really was nothing good about our stay. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant. This accommodation unit is furnished with a double bed. No management or staff taking responsibility for the poor or lack of service. At the reception there was a woman, who appeared somewhat stressed, seemingly complaining that she had been waiting almost three hours for her room to be ready. If the system detects something that potentially contradicts our. The Grand Hotel Torquay has its own on-site restaurant, perfect for those who prefer to eat in. A hotel for all seasons, The Grand is ideal for outdoor or indoor pleasure pursuits: long walks along the promenade; reading by the fire in the cosy library; taking in the panoramic views from the comfortable casual lounge & Brasserie or soaking up the warmth of Torquays healthy microclimate on the extensive sheltered terrace. One of the best massages ever - thank you Scott!! In my opinion for a 4star advertised hotel appalling service over all and a very disappointing stay. The venue was in a central location not far from the train station, the beach across the road, Torquay. Everything was excellent and clean, I loved staff and rooms. We had an event planned for 18:00 which we had to cancel as we were STILL waiting for our hotel room at 15:55. Relaxation is a priority in the thoughtfully equipped individually styled bedrooms and opulent themed suites, many of which offer entrancing views of the sheltered bay. At about 11pm we asked to order a sandwich in the bar only to be told that there was no food available at the bar, only room service. Seafront Although they can't stay for free, dogs are welcome at The Grand Hotel for a fee of GBP 20 per pet, per night. Yes, paid private parking on-site and street parking are available to guests. Check-out time is 11 AM. The staff was exceptional, the breakfast was perfect, everything was perfect. Yes, paid private parking on-site and street parking are available to guests. Sensitively decorated in a contemporary Victorian chic style, the ideals of comfort and relaxation are a priority here. A terrible time at the not so grand and somewhat faulty Grand Hotel. The smoke-free property has a leisure club. Not a member? Prices are calculated as of 2023-01-30 based on a check-in date of 2023-02-12. The hotel appears to have had a lot of money spent on it . its been redecorated with relatively new carpets etc (certainly on the ground and 4th floor anyway - didn't see the other floors). However, I do know that the management were extremely embarrassed that there was a complete 'cock up', and I heard them saying that they were ensuring that it does't happen again. I booked a room with an exceptionally comfortable bed, an electric kettle, an individual safe and central heating. Yes. Speaking to DevonLive, a spokesperson for Devon and Somerset Fire and Rescue Service (DSFRS) confirmed that fire crews were called. The problem the hotel clearly have - along with many hotels these days - is that they were clearly very short staffed .and some of the .. shame really because to me this was all that sometimes let the hotel down. What are some of the property amenities at The Grand Hotel? The hotels needs more renovation so if your just booking to stay please ask what you are getting before you stay. Is The Grand Hotel located near the city center? Private parking is possible on site (reservation might be needed) at GBP 10 per day. Now I have to use a Manual. . Overall Service And Experience Was DISGRACEFUL. Attractively set in the center of Torquay, The Grand Hotel features 4-star accommodations close to Riviera International Center and Torre Abbey. The beach is within a stroll from the accommodation. Please provide the ages of children below, Please enter your travel dates like this: M/d/yyyy. Enjoy amenities like a seasonal outdoor pool and a garden. Stayed for 14 nights and was impressed by this pet-friendly hotel. Lovely pool, parking onsite. 4-star hotel located in Torquay City Centre. The room, even with the small window open to its maximum, was unbearably hot. All clean, good staff and location. Yes, there's a seasonal outdoor pool and a children's pool. Other highlights at this upscale hotel include a bar/lounge, a children's pool, and a snack bar/deli. Great 879 879 reviews 10. . Fee for English breakfast: approximately GBP 18 per person. No offer of an alternative room or an upgrade was offered as a gesture of goodwill, just constant Im sorry The bar staff were overworked and definitely underpaid for the crap they had to put up with, but all pleasant. getting served any food, absolutely outrageous! Information missing or incorrect? Whilst everyone should expect a minimum level of service, regardless of how little you've paid, I've learnt to steer clear of these deals myself, having had a couple of poor experiences. Upon Getting Our ACTUAL ORDER, Asked For Mustard. Guests can enjoy alfresco dining (weather permitting). The staff were all really friendly and lovely but the restaurant was a shambles! Prices are subject to change. Bath The hotel has 132 bedrooms and 4 floors. The Grand Hotel Reviews, Deals & Photos 2023 - Expedia.co.uk Are any cleaning services offered at The Grand Hotel? By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Extremely quiet (at very end if corridor). Travelers may receive a savings voucher when they submit a review. Would absolutely not stay again. This spacious accommodation unit is perfect for 2 guests. Having Complained About Our Stay The Company That Apparently Oversees The 'Business' Totally Ignored Our Complaint. What are the check-in and check-out times at The Grand Hotel? Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. The room was nice although the bathroom was not very well cleaned. Staff were very friendly and pleasant atmosphere in hotel. THE GRAND HOTEL - UPDATED 2022 Reviews & Price Comparison (Torquay For more comfort, dryers together with a separate toilet and showers are provided. The rooms come with a TV with satellite channels. The Grand Hotel 126 PHOTOS & VIDEOS Outdoors Room The Grand Hotel Torquay, Torquay | 2-3 minutes walk to Torquay Station Hurry! The radiator in the bathroom was extremely hot and could not be turned off. As of Mar 5, 2023, prices found for a 1-night stay for 2 adults at The Grand Hotel on Mar 12, 2023 start from $53, excluding taxes and fees. The Fawlty Towers event was not known to us, had we been notified we would have booked elsewhere. What are some of the property amenities at The Grand Hotel? Devon and Somerset Fire and Rescue Service said firefighters were called to the hotel just. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Copyright 2023. The restaurant very misleading and a lot of improvement needed. Room VERY POOR And DATED. Does The Grand Hotel offer any business services? The Grand Hotel, Torquay - Updated 2023 Prices - Booking.com A stay here includes free offsite parking. This standard double room comes with satellite television. Yes, it is 0.5 miles away from the center of Torquay. If we find any, we delete them and, if necessary, take action against whoever is responsible. Quite adequate. Offering traditional Sunday Roasts and Vegetarian alternatives. They take a card on check in which they charge with 100 deposit which gets paid back after 5 or so days , despite not owing anything on check out. Popular Hotel Amenities and Features This lets us know that our reviews come from real guests, like you. The Grand Hotel | Coastal getaways & seafront stays in Torquay, Devon DISGRACE TO THE WHOLE HOSPITALITY INDUSTRY *** . The hair dryer was melted, so went unused. Finally, I also noticed that some people who have said they weren't at all happy with their stay, seem to have taken advantage of a 'Groupon' deal which appears to be very low priced. Review of The Grand Hotel Reviewed 8 October 2021 via mobile Not only did the hotel lie and use photographs of rooms that you don't stay in but the house keeping staff found my toothbrush and instead of informing the hotel staff they stole it and quiet clearly changed the head on it? Last few rooms remaining for your dates on MakeMyTrip Standard Double Room (Inland) For 2 Adults Free Cancellation before 17-Nov-2022 07:59 Book now @ just 1 Room Only | Free Cancellation Per Night 7,646 Pets allowed on request. Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. The room can best be described as threadbare, being worn and faded with old cheap furniture and a horribly faded and stained old carpet. Specify exactly what sort of room you want when you book! South Beach Haven B&B Show Prices Bed and Breakfast 6 reviews #6 Best Value of 6 Torquay Bed and Breakfasts There are no more properties that match all of your filters. T's & C's apply. Private bathroom The food (being rather 'lazy' we ate in the hotel restaurant every night) was surprisingly good. How much does it cost to stay at The Grand Hotel? Sandwiches were fresh, but nothing special. Please check you have entered your email address correctly before continuing. Hotels near Torquay Stand Up Paddle Surfing and Kitebuggying School, Hotels near Jungle Journey Adventure Golf, Hotels near The Royal Terrace Gardens (Rock Walk). Please inform our team of any food allergies or intolerances prior to ordering. Perfect location, polite staff, exceptional views of the sea. Hotel Description. We on this particular night were not the only table having the same issues of cold/ raw steak that was burnt on the outside. To see correct prices and occupancy information, please add the number of children in your group and their ages to your search. CST #2063530-50, To finish creating your account, please click the link we just sent to. In my opinion for a 4star advertised hotel appalling service over all and a very disappointing stay. Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays. The provision of housing is linked to their trade, business, or profession. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If youve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. See more questions & answers about this hotel from the Tripadvisor community. Seafront Torbay Road, Torquay TQ2 6NT England, Lock in the lowest price from these sites, Recently back from a five day break in the Grand Hotel, in Torquay. We didn't have time, so stayed here only for 2 nights, though everything was amazing. The hotel did offer us a complimentary bottle of wine but said that the matter could not be addressed by them and should be taken up with Booking.com. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether its just a rating or contains comments as well, etc.). The rooms come with a TV with satellite channels. The Grand Hotel, Torquay - Updated 2023 Prices - Booking.com English breakfast is served daily from 7:30 AM to 10 AM for a fee. The Grand Hotel offers a continental or buffet breakfast. Dine on fresh and fluffy scones, homemade jam, Devonshire clotted cream and a selection of delicious cakes delicately presented on a three-tier cake stand. Some units feature a private bathroom with a separate toilet.