The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Why is the athenaPatient app only available to patients of specific customers right now? Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. How do I turn biometric authentication on/off? You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Please do not expect a response on weekends or holidays. How soon can I expect a response from my provider? We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We can use your health information and share it with other professionals who are treating you. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. This is to ensure that its providing the best quality experience possible before distributing it more widely. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. It is not intended to provide medical advice. To do this, you must create a password for your account by clicking the. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. . Ask us how to do this. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". To see these views, navigate to your Inbox by clicking the . We are required by law to maintain the privacy and security of your protected health information. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We may charge a reasonable, cost-based fee. The production team will review submissions but will not be contacting patients to follow up at this time. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Select your provider and office location. We will not use or share your information other than as described here unless you tell us we can in writing. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? The Portal does not respond to web browsers' Do Not Track signals. For current customers with athenaNet issues or who are seeking support. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. We may say "no" to your request, but we'll tell you why in writing within 60 days. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. This website uses encryption software. We may charge a reasonable, cost-based fee. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Please check periodically for updates. This is because all messages that you send and receive in the Patient Portal are part of your medical record. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Join us in creating healthier futures for us all. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. All other Portal support requests (e.g. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. How do I edit how my contact preferences for different types of notifications? Please do not expect a response on weekends or holidays. We may also share your information when needed to lessen a serious and imminent threat to health or safety. From here, you can set up access via preferences for those you are a guardian or caregiver. Starting a new practice can be overwhelming weve got you. We are allowed or required to share your information in other ways . Click the desired message in your inbox to read the message. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Improve your performance with the support of the largest connected network in healthcare. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Surpass your goals with the support of our expertise, technology, and data-driven insights. We may contact you for fundraising efforts, but you can tell us not to contact you again. You will also see a list of other individuals connected to your account with health records at the listed provider groups. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). This can occur when the data systems are undergoing maintenance. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. How do I know which providers share data (appointments, messages, test results, etc.) The industrys most adaptable, network-enabled suite of healthcare solutions. If the issue persists, please report it by clicking Profile in the bottom navigation bar. Clicking Feedback will bring you to a survey form where you can leave feedback. Patient Portal Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Where did they go? Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected.