But I don't want you to be surprised by the information. Search Jobs - Kaiser Permanente Careers - Oracle Last, I adapt to the individual. My documentation is strong, as well. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. The reason was a computer glitz that held the release of his chemotherapy. Just like when I fill, I make sure the bottles are organized and in their place.". ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. I have always been great at working behind the scenes with the result being efficiency for others. These relationships are created from the ground up. Wonderful! The patient was angry and threatened to leave AMA. We had a lot of concerns with patients not showing up for appointments when expected. The patient, staying because of back surgery, was unable to hit the call button. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. This is a very good example of your problem resolution skills. I will receive an email with the related information any time there is a major headline about the healthcare industry. Our date tracking prior to 2019 was not accurately kept. Did you consider that the patient's physical pain or feeling ill would make his temper short? Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. Healthcare is not a place for gimmicks because health is precious and irreplaceable. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. If they want help, Ill help any way I can. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. How to Answer: Why Do You Want to Work Here? "I am usually the 'ideas person' in team projects. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. But her prescription was on troubleshoot, and no one order it. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. Would it ensure efficient workflows or more timely responses to other departments? I discussed with hospital credentialing and became the first PA proctor in our Heath system. I am looking forward to getting into the routine of a career again. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. These experiences have really opened my eyes to working with people from backgrounds different than myself. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. "I have worked with diverse groups of people most of my career, including my time in college. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? Text Message Reminder Program 2,417 Kaiser Permanente Interview Questions & Answers (2023) I think it's okay to be moved by someone else's experience, but I don't need to make it mine. I understand and agree that Kaiser Permanente may verify any and all information that I provide. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. As well, I am an active participant in my local rotary club. I had to submit my previous procedural logs and take a test. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. I've cleaned up your answer slightly to more successfully deliver your message. Finally, end your response by talking about the positive outcome. My approach is to tune out the negativity and try to figure out why the personality is difficult. You can consider improving this response by explaining why. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. Also, avoid telling the interviewer that you get along with everyone all the time. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. I am a people person and build relationships with my coworkers and patients alike. You must create your own answers, and be prepared for any interview question in any interview. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. Any hiring authority should feel comfortable putting you in front of their valued customer base. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. "I handle stress very well, and when you call my references, they will attest to this fact. Are there any specific action steps you would need to take to reach your goal of becoming a PA? With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Your answer shows the interviewer that you can work well with almost anyone. I am an attentive listener and a compassionate caregiver. My idea was to talk to users of EHR systems at all levels. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. "I dislike working in a negative, low morale environment that is plagued with office politics. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. Know peds RSV scenerio : it's big now on the news . Custom Care & Coverage Just For You | Kaiser Permanente A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . This shows the interviewer that you've done your research and aren't answering vaguely. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. ", "I work good with minimum supervision, but I also enjoy working with a team. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. Browse questions (57) Ask a question. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. If you can add in a little bit more about your education, that would round out your answer nicely. ", "Delivering bad news to a patient is very difficult. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. Kaiser has over 300,000 employees with a large diverse workforce. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. For 180 days, my employees were rewarded for coming to work 10 minutes early. It sounds like you have the experience the interviewer would be looking for. Dental benefits. Also, I am organized, bilingual, and I have pharmaceutical knowledge. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. I cannot take on every step of a project all of the time. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. We do not have advertisements on our pages but we do try to make money through paid-memberships. What is the hiring process for remote jobs at Kaiser Permanente? Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the ", "I'm very interested in clinical research. "Every day at work, I remind myself that everyone I come across has their struggles. INTERVIEW KAISER Flashcards | Quizlet Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Health benefits. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. ", "From a young age, I was raised around a farm and animals are a huge part of my life. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. ", "I am happy with what I do as a pharmacy tech. This process helped make our project a success in the end. I greatly value diversity. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Consider sharing how patients react to the way you communicate. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Our interview questions and answers do not represent any organization, school, or company on our site. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). At the end of the day, many role titles are fluid. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. ", "No problem. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". I'm happy to answer any questions you have. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". First, I work in a system, and I respect that. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Hiring Age. The staff wanted to start double-booking patient time slots. However, it can inhibit my ability to grow. Most interviewers will interpret a cliche response like that as dodging the question. Most Asked Kaiser Permanente Interview Questions and Answers With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. I grew up in a fairly homogeneous town in Montana. We will re-assess in December, but it seems to be working very well. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. 57 questions about Interviews at Kaiser Permanente. "Whether I am doing an independent project or working in a team environment, I always give my best. Interview questions and answer examples and any other content may be used else where on the site. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. I consider myself to be a strong relationship builder and take pride in my people skills. In my current position, I am not the most persuasive person on our team, but I am highly creative. Nice! If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. By seeing and understanding the history, I can help guide a plan moving forward for the team. I love working as part of a team and my colleagues take well to my personality. One for the clinic, one for me, and one for the patient. If possible, pick a weakness that is not a core skill for the position you are interviewing for. Discuss with the interviewer what you would expect for compensation if offered this position. I love working with like-minded people who set challenging goals for themselves. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. Discuss how you can thrive in this role, even during the most stressful times. Unfortunately, the sales have shut down. "I find that with the right company, it's pretty simple to balance life and work. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. Perhaps you have a keen eye for detail. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. In the future, I will like to be a PA and help more people.". Take a few minutes to tell the interviewer a few things about yourself. Then I organized and effectively communicated this information with my attending. I also keep myself open to my colleagues so that they can know and understand me better as well. Your work history sounds strong, and it seems as though you are very loyal to your work. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory.