A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Returns via the portal are fully tracked. You don't need to remember to keep your proof of postage - it's all digital! To save on returns cost, its best to return your items in one parcel. On receiving your return the next step is for us to check the item(s). You may be liable for import and pay a custom duty charge for orders over the customs threshold. You can cancel your contract here. If your items dont make it back to us, youll need to open a dispute with the carrier. Email Address The email address used to place your order. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Returns via the portal are fully tracked. You've got 28 days to send something back to us from the day you receive it. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Once you have processed your return in the portal you're ready to post it off! Returns Policy at boohoo.com If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Unfortunately we don't offer an exchange facility. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Just pop your items in something non see-through, sealable & waterproof. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Free Boohoo returns | Post Office For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Please turn it on so that you experience this sites full capabilities. Once you have processed your return in the portal you're ready to post it off. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Login to our returns portal by clicking the Start a Return button. Find out how to return Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Follow the steps below: 1. Pay for the postage and print off your label. Just pop your items in something non see-through, sealable & waterproof. We've gone paperless! On dirait bien que vous nous rendez visite sur. Items must be unworn and unwashed with the . Product name and codes of the items you returned. Select your preferred return option (Print returns label at home or in store options). Ive paid with Afterpay How do returns & refunds work? Select your preferred return option (Print returns label at home or in store options). .b-ngvip-title { If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Boohoo MAN US *Extra 10% discount sent via email to new subscribers only. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. What should I do if I receive an incorrect or faulty item? Returns are FREE for premier customers. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. Keep an eye on your return tracking. Repack your items (These need to be unworn/unwashed/unused and with original tags). To experience the full world of Boohoo, please enable these or check whether another program is boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. Just pop your items in something non see-through, sealable & waterproof. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time. Ive paid with Klarna How do returns & refunds work? Your browser's Javascript functionality is turned off. I can't see the refund on my bank statement. I . You can return using the steps above. By subscribing, you agree to receive marketing communications from boohoo by email. Hear about exclusive offers, get early access to collabs & quicker checkout. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Items must be unworn and unwashed with the original labels attached. How long does it take to process my return? To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Click here to start a return. You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. Product name and codes of the items you returned. boohooMAN Reviews | Read Customer Service Reviews of www - Trustpilot If you decide to keep one of the items, you need to pay for delivery. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Pierced jewellery cannot be returned for health and hygiene reasons. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Shorts, Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! All InPost lockers are accessible 24/7! Sites-boohoo-NA-Site Hear about exclusive offers, get early access to collabs & quicker checkout. You can do this by filling out the form on our Customer Service Hub If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Weve gone paperless! blocking them. Om van de volgende voordelen te genieten. To experience the full world of Boohoo, please enable these or check whether another program is All InPost Lockers are in well lit, safe and secure areas with ample parking. Post if off! Were really sorry to hear that youve received an item thats not in perfect condition. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Copyright 2022 boohoo.com. Sites-boohoo-ANZ-Site 4. Re-pack the item in its original packaging with labels and tags still attached. US returns are simple and low cost. Post if off! For International returns you will need to pay for your return, you will need to generate your returns label via the portal. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. There is no returns label in my parcel, how do I return? *Extra 10% discount sent via email to new subscribers only. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. *Extra 10% discount sent via email to new subscribers only. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Items must be unworn and unwashed with the original labels attached. Make sure you keep proof of postage! Widow Hill Road Just follow the steps below: If you have any questions about extending your invoice, please contact Afterpay. Items must be returned within 28 days of receipt. Graphic Tees. 90z Revival, Print returns label at home or in store options. Returns cost $4 and you can track them as they make their way back to our US hub in New York. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. You will need your order number and email/last 4 digits of your phone number. 1. You will need your order number and email/last 4 digits of your phone number. 1. You don't need to remember to keep your proof of postage - it's all digital! Great, happy shopping! Unfortunately we cannot accept returns after this time. GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace 3 Select your preferred return option Print returns label at home. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. You will need your order number and email/last 4 digits of your phone number. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. Print returns label at home or in store options. We don't refund delivery charge for those countries listed outside of the EEA. All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. By enabling them, you are agreeing to our. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. Underwear and swimwear can only be returned if the hygiene seal has not been removed. If youre a customer in the EEA, you get 14 days to cancel your contract with us. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Hear about exclusive offers, get early access to collabs & quicker checkout. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. 5. Choose whether the return is for a purchase made in-store or online. refund your credit/debit card. Refunds will not be given if they do not comply with our returns policy. You will need your order number and email/last 4 digits of your phone number. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Cargo Pants, We've gone paperless! Your browser's Javascript functionality is turned off. blocking them. Returns FAQs 2. by January 24, 2022. by January 24, 2022 0 comment. Returns and Refunds - Boohoo NA If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. get the item of your choice. You can cancel your contract here. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Returns Policy at boohoo.com It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your Returns Policy | Returns Portal - boohooMAN 6,240 people have already reviewed boohooMAN. What should I do if I receive an incorrect or faulty item? Returns and Refunds - Boohoo EU You can return your item to us for a refund, and then place a new order to get the item of your choice. Confirmation; Please complete the required fields to help us retrieve your order details . Unfortunately we don't offer an exchange facility. twitter.com Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. I have received a faulty or an incorrect item, would there be a charge to return? With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. This can take up to 7 days to show in your account and is dependent on your bank's processing time. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. Returns Policy at boohoo.com If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. Just pop your items in something non see-through, sealable & waterproof. It takes up to 24 hours from your return being processed by us for your invoice to be updated. | Read 2,121-2,140 Reviews out of 5,495 You will need your order number and email/last 4 digits of your phone number. Hear about exclusive offers, get early access to collabs & quicker checkout. Sites-boohoo-NA-Site If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. boohoo aren't able to extend your invoice. " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. Hoodies. Returns Policy | Returns Portal - boohooMAN We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. So that we can get this fixed for you please head over to our Contact Us section. Once our checks are complete well refund your credit/debit card. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. We're sorry to hear that you've received an incorrect or faulty item. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. How long does it take to process my return? We have printer-less options too if you dont have a printer! Click here to generate and print off your returns label and to find your nearest store. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. 2. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. If you're cancelling your contract with us but have already received your order, you'll need to return the item (s) to us, see how to do this below. No packaging, no problem! However, we may, in our sole discretion, offer you a longer period for returns from time to time. Click here to start a return. Select your preferred return option (Print returns label at home or in store options). Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. You'll get an email once we receive your returned item. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Items must be unworn, unwashed and unused with the original labels still attached. Simply return your item(s) and reorder for a replacement. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. 5. Please wait 14 days before contacting us about your refund if you havent heard from us yet. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Or simply return your items to the following address within 45 days from the date you received your parcel. Whether you're on website or app, just flip the switch! We dont offer exchanges right now. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. If you decide to keep one of the items, you need to pay for delivery. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Cargos, On receiving your return the next step is for us to check the item(s). Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. Please turn it on so that you experience this sites full capabilities. This does not affect your statutory rights. 3. You'll no longer receive a shipping note in your parcel. Hoodies, Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. You've got 28 days to send something back to us from the day you receive it. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Tell us what you are returning and why :). You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). 1. blocking them. Please return unsuitable items in its original packaging. Thats why before checking out, its important you acknowledge that you understand this. Read about their experiences and share your own! A typical refund will take up to 14 days + your banks handling time. Please return unsuitable items in its original packaging. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. them or get a refund. All rights reserved. You can return using the steps above. No packaging, no problem! For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? For International returns you will need to pay for your return, you will need to generate your returns label via the portal. 3. Simply return your item(s) and reorder for a replacement. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. 2. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. There is no returns label in my parcel, how do I return? 3 Select your preferred return option Print returns label at home or in store options. blocking them. There are a couple of other ways to cancel your contract with us. Items must be unworn and unwashed with the original labels attached. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. You'll get an email once we receive your returned item. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). letter-spacing: 10px; Make sure you keep your proof of postage! With just one click you can reduce the energy used by this website. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. here, and a member of our team will look into it. One of our customer service agents will be more than happy to look into this for you. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Sites-boohoo-ANZ-Site 4. You don't need to remember to keep your proof of postage - it's all digital! Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Your order will be held in the locker for 72 hours. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Repack your items. 3. boohoo Returns Portal | How To Return | boohoo UK Login to our returns portal. No packaging, no problem! Either print your returns label at home or in store. item of your order). Underwear and swimwear can only be returned if the hygiene seal has not been removed. We have printer-less options too if you dont have a printer! *Extra 10% discount sent via email to new subscribers only. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. Please note, we cannot offer refunds on cosmetics and pierced jewellery. Print off your returns label and attached it to your parcel. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. Keep your certificate of postage safe as you will need this as your proof of return. Log onto our portal here. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Please note, that returns will be made at your own cost. depends on your card issuer). You may be liable for import and pay a custom duty charge for orders over the customs threshold. We're sorry to hear that you've received an incorrect or faulty item. Please return your item(s) to us after finding the fault, and remember to get in touch before blocking them. 4. We don't refund delivery charge for those countries listed outside of the EEA. 3. Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. You'll get an email once we receive your returned item. Copyright 2022 boohoo.com. below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. parcel to be delivered back to our warehouse and processed. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. You've got 28 days to send something back to us from the day you receive it. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. We've gone paperless! FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! Please turn it on so that you experience this sites full capabilities. Login to our returns portal. A refund will then be issued by Zippay once your return has been processed. We dont offer exchanges right now. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. You dont need to remember to keep your proof of postage its all digital! Select your preferred return option (Print returns label at home or in store options). If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Your refund will be processed once we've received your unwanted items. Hear about exclusive offers, get early access to collabs & quicker checkout. If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online.
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