We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. We also ensure all reviews are published without moderation. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please note, under no circumstances is the fuel included in the rental price. Amendments can only be made up to 48 hours before the pick-up time. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. How To Cancel Wisecars Car Rental Comparison - JustUseApp So far I have found the experience of renting a car on this site to be very easy. Honestly, never use third-party companies to rent a car. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Even worse, they've created hundreds of fake 'good' reviews to fool people. This is the second time we have booked with Wisecars and had amazing service. Trustpilot is assessing this review in accordance with our flagging process. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Cancellation Protection can be purchased only at the time of booking and is not refundable. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Use small print to hide from truth. In that case, the special cancellation terms are presented during booking. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Powered by. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Read Customer Service Reviews of www.wisecars.com - Trustpilot Wisecars will not sell or rent any personally identifiable information. Mr. Mateusz. Excellent! 2023 Wisecars. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Fill in your personal information and state your request. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. It said and I'll recap ,"NOTHING more to pay ". Wisecars is an online vehicle rental broker. Please note, it is your responsibility to provide all the above-mentioned documents. Your browser settings can be set to inform you before receiving a Cookie. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars employs limited use of cookies for your safety and does not store any personal data. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Wisecars flagged this review for containing harmful or illegal content.Read more. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. My issue has been resolved. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. I had rented cars for myself and others through Wisecars many times. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please read the following to know what is included/excluded in our coverage offers. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Cancellation Protection can be purchased only at the time of booking and is not refundable. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. 2023 Wisecars. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. It is highly recommended to call the police even for the smallest of damages. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Find out how we combat fake reviews. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If you have any questions, please feel free to contact us. Some Car Rental Companies in some rental countries may also require an International Driving Permit. If you choose to pay for the service using a credit card, your credit card details are not stored by us. You can present the voucher either in a printed version or a digital form (such as from your smartphone). These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Wisecars does not store credit card details. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. We will send you your rental voucher 48 hours before your pick-up time. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. 2023 Wisecars. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. I reached out to Wisecars, who were really understanding of the issues I encountered. We do not delete personal data on the request of a third party. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Trustindex ltal hitelestve. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. There might be differences based on offers. If you choose to pay for the service using a credit card, your credit card details are not stored by us. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Their cancellation policy is flexible and their customer support seemed quick and very helpful. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Reduce your carbon footprint by selecting a greener car hire option. The use of our website signifies your acceptance of these Terms of Service. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. It might take your bank extra time to settle the amount. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. It goes against our guidelines to offer incentives for reviews. Keep copies of all relevant documentation you are asked to complete. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Wisecars does not take responsibility for partners response times. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. If additional information is required, the process may be extended for another 28 calendar days. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. See the full list of exclusions under section Deductible Protection Products will not cover. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. If you are involved in an accident, the local police and the Car Rental Company must be contacted. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Wisecars Protection Package ensures that you are protected should anything go wrong. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Wisecars does not own or operate any Car Rental Companies. Just scroll down to the bottom of this page and create a support ticket. It is highly recommended to call the police even for the smallest of damages. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If you are late for your pick-up, you could lose your car. In peak periods this may not be achievable. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Subscribe! By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Amendments can only be made up to 48 hours before the pick-up time. I attempted to rent a car from them for a few days for $535. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Wisecars | Better Business Bureau Profile No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. 8 Feb 2023. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If not, you will need to purchase the cover at the car rental company counter. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees.
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